Joy Hess

Owner/Lead Travel Consultant


Joy enjoys using the skills she learned from her years in education to listen to clients, determine their travel style, their wants/needs for their trip, and then use her professional knowledge and personal experience to execute seamless travel for them. With the information provided by her clients, Joy uses her product knowledge and travel experience to orchestrate their true travel desires.  


Joy believes in taking time to travel regularly  - even if it is a short road trip to a neighboring town or state. She makes it a priority to visit a new place each year, preferably somewhere out of her comfort zone, and she also revisits favorite family travel traditions as often as possible. Joy's specialties are planning vacations for families to international locations, and she especially loves working on multi-generational trips, groups, and adults-only getaways. Though she is an international travel specialist, she enjoys helping families with domestic vacations too, using her expertise of Disney Destinations, Universal Resorts, Hawaii, and Alaska. Helping others experience the world outside their routine gives her joy and is the reason why she has chosen to work in the travel business.

Crystal Welker

Travel Consultant, Disney Destinations & Cruises


Crystal is an energetic, fun-loving person who loves to travel, explore historical sites, experience different cultures, and meet people from around the world. She has been to many countries in Europe, taken several cruises from 3-day cruises in the Caribbean to 14-day cruises exploring the Baltic Sea, and has experienced the excitement of Costa Rica.

To Crystal, Walt Disney World Resort is a Magical place. She has traveled there with her family every year since 2000, and has loved watching her children grow and enjoy different experiences in the Disney parks they have grown from toddlers to adults.


Crystal listens to her clients to really understand what is most important to them, and uses her experience and passion for travel so that she can create vacations tailored for each family. She wants to share her passion and joy of traveling with her clients by creating vacation experiences they will remember forever.

Lucy Hess

Disney Parks Consultant

Lucy is a college student with her eyes set on a future career in Orlando. She is a walking Disney Parks encyclopedia, spouting facts about every attraction (past or present) and its history.  She is dedicated to staying as up to date as possible on all of the latest Disney Parks news and visits the Walt Disney World Resort at least once a year. While she is away from the parks, Lucy creates custom Disney art, costumes, and Mickey ears. She is your go-to person for any Disney Parks questions ranging from dining to hidden secrets. 

Lucy isn’t only a world traveler at Epcot, though; she is an avid traveler to other destinations around the globe and is constantly on the lookout for an opportunity to visit international Disney Parks to further her knowledge of other Disney Destinations. 


A true Disney Parks pro, and full of youthful energy, Lucy knows all the right tips to make your vacation as magical as possible. She is also an excellent collaborator, and keeps the OTLT team in the loop about the most recent Disney Parks developments so that they can ensure that you have the most up-to-date information regarding your trip.

Aman Sohail

Travel Assistant

Aman, an Innovation Management and Entrepreneurship major at Temple University, is a student eager to learn about the world. His favorite places that he has traveled to include Vietnam, Dubai, Jamaica, and Singapore. Growing up and traveling to visit his family in Pakistan, he was able to see other parts of the world along the way. He now gets to look forward to visiting his father in Bali, Indonesia (his new home). Apart from traveling, he also loves to ski and is always looking for more time to hit the slopes. Aman has a passion for working with small businesses and specializes in helping organizations run in a more efficient manner through process innovation. Post-graduation, his goal is to be his own boss while pursuing a career path in innovation.

To learn more about our services and promotions please contact us:

Joy Hess

(412) 608-4991
Outside the Lines Travel

Florida Seller of Travel # ST15578

California Seller of Travel No. 2090937-50

Washington UBID No. 603189022

Iowa Registered Agency # 1202

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© 2018 by Joy M Hess